Field Service Engineer

Role Overview:

Are you an experienced engineer seeking a new and exciting challenge? Do you have a passion for helping customers and delivering exceptional customer service? Would you thrive in a growing business that offers fantastic opportunities for your future?

If this sounds like you, we might have the perfect role!

Embark on a rewarding career as a Field Service Engineer in a leader in packaging machinery. This role offers a dynamic work environment, where no two days are the same, and the chance to develop your skills in a supportive and professional setting. Enjoy the flexibility of working from home while travelling to various customer sites along the M62 corridor.

Benefits:

• Company car (Seat Leon Diesel)
• 25 days holiday
• Tech Package (laptop and mobile phone)
• Benefit from a 4% pension contribution.
• Overtime Pay: Receive 1.5x your rate for weekdays and Saturdays, and 2x for Sundays.
• The standard working hours are 07:30 to 17:30. Any time worked outside of these hours is considered overtime, which includes travel time.
• Professional Growth: Gain experience with cutting-edge technology and machinery.

Key Responsibilities:

• Perform engineering duties such as installation, commissioning, and breakdown repairs on the company Vertical and Horizontal Flow Wrapping equipment.
• Promote after-market activities to enhance customer value.
• Foster positive relationships with customers and provide technical support via telephone.
• Offer out-of-hours support for the 24/7 telephone support line.
• Deliver training on the safe use of equipment.
• Accurately complete service report sheets daily.
• Conduct mechanical and electrical refurbishments and repairs both in the workshop and at customer sites.
• Maintain effective working relationships with colleagues to ensure a cohesive team approach.
• Adhere to health and safety procedures, ensuring consistent and professional attendance and punctuality.

Skills and Experience:

• Experience with Flexible Form, Fill & Seal machinery or packaging machinery is advantageous but not essential.
• Proven field service experience is preferred.
• Proficient in troubleshooting, testing, repairing, and servicing technical equipment.
• Ability to work flexible shifts and adapt to changing schedules.
• Sound knowledge of electrical/electronic systems, including servo drives and PLCs.
• Qualified Apprentice Engineering Technician or HND in electrical (preferred) or mechanical engineering.
• Computer literate with excellent communication and administration skills.
• A proactive, can do approach and the ability to work well under pressure.
• Organised with a methodical approach to tasks and a positive attitude towards teamwork.

Company Culture:

The company prides itself on fostering an open-door policy, ensuring employees feel heard and supported at all levels. They place a strong emphasis on recognising and rewarding exceptional performance, understanding that appreciation goes a long way in building a positive workplace culture. These gestures not only highlights their gratitude but also reinforces their commitment to acknowledging the efforts of their team members.

Additional Information:

This role requires time away from home and weekend work, with new engineers expected to be available for two weekends per month for planned or emergency work. Overtime is paid for all hours except one hour each day, deemed commute time. When working away, meals are fully covered, and employees receive an additional overnight allowance of £12. The expenses package is comprehensive and includes workwear, a hotel pass, and a fuel card. Additionally, if working beyond 8pm, a meal is provided to ensure employees are well-supported.

For further information about this exciting opportunity and to apply, please submit your CV for immediate consideration. Become part of a team where your skills and dedication are valued and rewarded.