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We are professional, agile, and our goal is to Train to retain, promote from within and mentor future heroes.
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor within our Motor trade company. You will need motor trade experience for this role and a full Driving licence preferably clean but with no more than 6 points.
Salary 28000 plus bonus earning upto 32,000 year including commission
Monday - Friday 08.00 - 17.30 plus 1 in 3 Saturday mornings 08.00 -12.00
As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. Your primary goal will be to assist customers with their vehicle service needs and ensure their satisfaction.
Duties:
- Greet customers and provide them with a warm welcome to the service department
- Listen to customers' concerns and accurately document their vehicle issues
- Provide recommendations for necessary repairs or maintenance based on customer concerns and vehicle inspections
- Upsell additional services or products that may benefit the customer
- Schedule appointments for vehicle repairs or maintenance
- Communicate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles throughout the repair process
- Handle payment transactions and maintain accurate records of payments received
- Provide exceptional customer service by addressing any questions or concerns promptly and professionally
Skills:
- Strong upselling skills to promote additional services or products
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong organizational skills with the ability to prioritize tasks effectively
We offer competitive pay, a positive work environment, and opportunities for career growth within our company. If you have a passion for providing excellent customer service and possess the necessary skills, we would love to hear from you.
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