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Customer Service Manager

Aquilo Recruitment
Posted a day ago, valid for 5 days
Location

Hull, East Riding of Yorkshire HU7 0BE, England

Salary

£40000 - £45000/annum 25 days hol plus bank

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Contract type

Full Time

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Sonic Summary

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  • Aquilo Recruitment is seeking an experienced Sales Administration Manager for a leading manufacturing company in Hull, offering a competitive salary package.
  • The ideal candidate should have proven experience in a similar role and a strong ability to lead and develop a high-performing team.
  • Key responsibilities include overseeing administrative processes, maintaining accurate sales data, and ensuring excellent customer service.
  • Candidates must possess strong communication skills, proficiency in Microsoft Office with advanced Excel skills, and be willing to travel as needed.
  • This role offers an exciting opportunity for personal and professional development in a collaborative environment.

About the Company- Aquilo recruitment are excited to be partnering with one of the market leading manufacturing businesses in Hull who due to growth are looking to recruit an experienced administration manager to build a strong team around them, this role is an exiting opportunity for the right person looking for a new role who is skilled in administration and wants to build a successful growing team around them.

About the Role- We are looking for a confident and highly organised Sales Administration Manager to co-ordinate the Sales Administration Team, based in Hull. This role will ensure that the excellent customer service offered to all customers (including merchants) is maintained. This pivotal role requires a strong leader with a proven track record of managing teams and streamlining administrative processes. The successful candidate will ensure that the department runs efficiently, supporting the wider sales function with accurate data, excellent communication, and seamless coordination. Please note: Travel and overnight stays will be expected initially as part of onboarding and team integration.

Responsibilities

  • Lead and develop a high-performing sales administration team, fostering a supportive and productive work environment.
  • Oversee day-to-day administrative processes supporting the sales function, ensuring accuracy, efficiency, and compliance with company procedures.
  • Prioritise and delegate tasks effectively within the team, ensuring all deadlines and targets are met.
  • Maintain accurate sales data and generate regular reports to support business decision-making.
  • Communicate clearly and professionally with internal and external stakeholders, both verbally and in writing.
  • Collaborate with Sales, Operations, Finance, and Customer Service to ensure alignment and smooth order processing.
  • Drive continuous improvement in administrative systems and processes.
  • Support and manage CRM and sales system usage across the team.

Qualifications

  • Proven experience in a similar sales administration management role.
  • Demonstrated ability to lead, motivate, and develop a team.
  • Excellent understanding of sales and administrative processes.
  • Strong written and verbal communication skills.
  • Ability to effectively prioritise both personal workload and that of the team.
  • Confident in handling and interpreting data to support business needs.
  • Highly proficient in Microsoft Office, with advanced Excel skills essential.
  • Willingness to travel and stay overnight as required, particularly during the initial phase of the role.

What We Offer

  • A competitive salary package.
  • A collaborative working environment with opportunities for personal and professional development.
  • A chance to make a real impact in a key leadership role.

Equal Opportunity Statement- Include a statement on commitment to diversity and inclusivity.

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