Customer Experience Coordinator

Customer Experience Coordinator required for a permanent role in the Hull area. This is with a construction business and the purpose of the role is to liaise between the site team and residents affected by refurbishment work being carried out on their homes. This is within a social housing setting and it is key to ensure the impact of refurbishment works is kept to a minimum by understanding residents’ needs and circumstances whilst providing a high level of customer service at all times.The RoleEnsure a high level of customer service is deliveredEnsure claims are dealt with efficiently within agreed timescalesEnsure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrenceEnsure resident information packs are prepared for distributionPlan and organise resident “Open Days “ as requiredConduct daily visits to resident’s homes to listen to any concerns, in order to resolve any issues as soon as they are identified. Provide regular feedback and progress reports to residents before and during works being carried outAssist residents in making choices, collating agreed information and maintaining accurate recordsEnsure correct templates, letters and spreadsheets are used when completing administrative dutiesEnsure accurate records are maintainedPrepare and report weekly/ monthly information as required by Customer Care ManagerExperience & QualificationsAt least 1 year’s occupational experience in a customer service/administrative environmentGood IT skillsKnowledge of Social Housing sector desirablePersonal Skills:Being able to “multi task”Effective listening skillsExcellent communication skills written & face to faceExcellent telephone skills Attention to detailExcellent time management skillsGood planning and organisational skillsProfessional behaviour at all timesPro-active and forward thinkingAbility to work on own initiative but also as a member of a teamThis role is initially based in the Teesside area but may well move to a wider area when the work in this region has been completed.RemunerationThis role comes with an attractive salary of up to £27,000 plus a car allowance of £5,000 and a fuel card. The employer have a very generous benefits package too. This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.