Service Advisor

Permanent position, well established company who are growing, 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years' service (pro rata), Bonus scheme, Life Assurance, Colleague Auto-enrolment Pension Scheme with employer contribution,

We are looking to recruit a Service Advisor for a well-established, growing company based in Hull.

We welcome applications from the automotive industry, car dealership backgrounds or in a similar manufacturing role. From Service Advisors to Parts Advisors.

Key Duties of the Service Advisor Role:

• Booking in work within the capacity and capabilities of the department.
• Creating raising job cards, invoices for work carried out, processing paperwork and taking payments
• Liaising with customers, keeping them informed of job progress and completion. Gaining authorisation and order numbers where necessary.
• Dealing with customer queries in a professional and timely manner.
• Liaising with service and parts colleagues, ensuring a good communication and understanding of each others needs at all times.
• Outbound calls to customers reminding of scheduled maintenance, but also promoting new products and services.
• Customer Relationship Management (CRM) including database maintenance.

Key Skills for the Service Advisor role:

• Have similar service administration experience, ideally in a dealership or workshop environment
• Be experience using Microsoft Excel and other Office programmes
• Show excellent attention to detail, communication & organisational skills
• Demonstrate a strong customer focus and a flexible approach to business needs
• Have an ability to demonstrate effective time management.
• Be personable and professional in their manner
• Experience of Kerridge/ Keyloop would be desirable, but not essential as training can be offered to the right candidate.

Benefits of the Service Advisor Role:

From day 1 you will have access to a comprehensive benefits package including:

• Permanent position,
• Well established company who are growing,
• 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years' service (pro rata),
• Bonus scheme,
• Life Assurance,
• Colleague Auto-enrolment Pension Scheme with employer contribution,

If you are interested in this role or would like to have a private and confidential chat, please contact Joseph Reid at E3 Recruitment.