Trainee Customer Advisor

Trainee Customer Advisor

Location: Full-time, on-site at Willerby, Hull

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online, we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team of inspiring individuals, and we’re looking for a Trainee Customer Advisor with excellent communication skills to deliver first-class customer experiences across email, calls, and live chat.

Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!

Why you’ll love the Trainee Customer Advisor role:

• Use your natural people skills to stay customer-focused and delight customers.
• Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
• Handle escalated enquiries and complaints, working to maximise customer retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

What makes you a great fit for the Trainee Customer Advisor role?

• Experience: Customer Service, Enthusiastic about doing the right thing for customers
• Communication: Confident on the phone and good written skills
• Tech-Savvy: Experience of using computer systems
• Organised: Punctual and reliable

What’s in it for you?

We offer a comprehensive package of benefits to support your work and personal life, including:

• Pension: 5% employer / 5% employee contribution.
• WPA Health Scheme: Claim back costs for prescriptions, GP visits, optician appointments, therapy allowances, and more.
• Generous Leave: 25 days annual leave + bank holidays, with extra days for your birthday, moving house, or your wedding.
• High Street Discounts: Save on holidays, food, tech, insurance, and more.
• Free On-Site Parking.
• Learning Opportunities: Regular ‘Lunch & Learns’ to grow and connect with the team.
• Social Events: Summer and End of Year parties, plus other gatherings.
• Thank Q Awards: Monthly £50 winner and a yearly £500 winner to celebrate your achievements.
• …and so much more!

Additional Information

Unfortunately, we are unable to offer visa sponsorship for this role.

If you’re ready to become our next Trainee Customer Advisor, apply now and help us transform internet connectivity for everyone, everywhere.

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