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Head of Learner Services
Certain Advantage is hiring for a Head of Learner Services in Hull. The role is on a permanent basis on a hybrid basis.
The Company
We're working with a business that's a leading Further Education client in Hull
The Role:
You will lead your teams to deliver exceptional customer service that consistently surpasses customer expectations. Additionally, you will be involved in developing and executing a comprehensive strategy that enhances every stage of the learner experience-from initial contact within the Further Education establishment through to post-progression support.
Key Responsibilities
- Drive customer service within the Further Education establishment
- Help with Admissions and careers advice
- Supporting with audit and inspection
- Seek feedback and act upon it
- Recruit, manage and monitor performance
- Deliver results against service level agreements
- Dealing with complaints and compliments
- Working to strict budgets
£42,104
The Individual
- Qualified to degree level
- Previous experience in safeguarding training
- Previous knowledge of FE Sector
- Able to demonstrate improving quality of service and raising standards
- Worked to Ofsted inspections in previous roles
- Excellent leadership and problem-solving skills
- Excellent networking skills
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you're hunting for a role where you can make an impact and grow your career, we'll work with you to find it.
We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn't for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.
