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Field Debt Resolution Officer

Made Employment Ltd
Posted 13 hours ago, valid for 14 days
Location

Hull, East Riding of Yorkshire HU12 8TX, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a leading Field Services company in the UK, specializes in providing external field agency solutions to the utilities sector.
  • They are seeking a Debt Resolution Officer who will visit customers to conduct welfare checks and handle outstanding debts, requiring strong negotiation skills and adaptability.
  • The position offers an industry-leading basic salary along with a generous company car allowance and additional benefits including 5 weeks of annual leave and a monthly bonus.
  • Applicants must have a full clean driving license, their own vehicle, and no criminal record, with a preference for candidates who are organized and possess good work ethics.
  • A minimum of 1 year of relevant experience is required, and full training will be provided to ensure success in the role.

Our client is one of the UK’s leading Field Services companies specialising in providing external field agency solutions exclusively to the utilities sector. They work with leading utility companies who utilise their expertise, technology and a talented team to delivery exceptional outcomes. Our client have a solid staff of 70 head office staff and 120 debt resolution officers out in the field.

Benefits

  • 5 weeks annual leave plus Christmas shutdown
  • Generous company car allowance
  • Industry leading basic salary
  • Monthly bonus
  • 3% Pension
  • Full training provided
  • Great long term development opportunities
  • Cutting edge technology

The role of a Debt Resolution Officer is to act as a representative to deliver a range of services that are required by the various utility companies. You will be visiting customers in their offices (commercial) and homes (residential) to execute welfare checks and warrants to tackle any outstanding debt,

  • Awareness of Debt and Resolution Capability.
  • Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
  • Execution of documentation to secure payment to the client.
  • Execution of Warrants to secure payment / access to deliver resolution.

This role requires the applicant to be articulate and well presented to represent the business as well as being able to adapt well to both different and in some cases, challenging scenarios. Full training and onboarding will be provided as well as the back up a regional team leader to assist across the work assigned. This role is predominantly field based and all applicants are required to hold a full clean driving license and their own motor vehicle with adequate insurance. You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check

SKILLS AND EXPERIENCE

  • Must be organised and follow protocols to deliver maximum return on investment per account issued.
  • Must be adaptable and flexible to the varied environments that are presented by the portfolio of work.
  • Good work ethic.
  • Negotiating skills.
  • Approachable.
  • Multi-task.
  • Able to discuss with Management above and below.
  • Able to work as a team.
  • Ability to make quick decisions/judgements.
  • Able to plan and manage workload appropriately.
  • Intermediate use of technology and data management

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.