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- Location: Hull
- Permanent
- Completion of end-to-end forwarding activities as the individual role requires.
- Follow strict and time sensitive SOP’s/KPI’s to ensure compliance.
- Work closely with internal and external customers.
- Focus on customer service.
- Use of Cargo Wise /MS office as requested.
- Ensure invoicing, job costing, milestone are updated within the required timeframe.
- Month end department compliance
- Customs Entries
- Cost control
- Assist team colleagues where required.
- Ensure all reports including internal and customer specific are completed within the deadline.
- Resolve queries from customers and suppliers.
- Ensure Best Practice models are adopted.
- Work closely with the Operations manager for Internal and external rates reviews.
- Remain in contact with customers and suppliers to maintain relationships.
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development.
- Maintain clean desk policy.
- Operate within companies QA system.
- Any other tasks as directed by their supervisor or Line Manager
- Result-oriented and driven to achieve goals and meet targets.
- Problem solving skills.
- Ability to read and understand an SOP.
- Customer service driven.
- Deep knowledge of the financial contexts the business exists within
- Profitability and result-oriented and always looking for improvement in our business processes.
- Team oriented.
- Quality focus.
- Flexible in approach and happy to work shifts as required including weekends.
