2nd Line Support Engineer - Hull

2nd Line Support Engineer - £28,000/£30,000 per annum - Hull

Principal IT are working with an IT consultancy organisation that are looking for an 2nd line engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.

Reporting to the Operations Director, the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence.

Must Have Skills:

• Project management skills - self-starter who can manage a project to completion and on time.
• Excellent fault-finding skills on complex systems.
• Server migrations and installations - Physical/Virtual and Azure hosted servers.
• In-depth fault - finding knowledge of Servers, Azure, Cloud migrations, Networks
• Excellent understanding of Group Policy, DNS and DCHP fault finding
• Dealing with WAN, remote connectivity, VIOP systems, VPNs and network security
• Firewall/Network installations and fault finding (Sophos, Cisco)
• Microsoft SharePoint and Teams migrations
• Knowledge of Cyber Security best practices
• Dealing with customers - customer service skills
• Active directory
• Fault tolerant networks
• Windows Desktop operating systems
• Cloud Services - Microsoft 365, Backup solutions, Disaster recovery.
• MS Exchange
• MS SQL Server
• Terminal Server
• Hardware build and Installation
• Experience in providing IT support services to a broad customer base.
• Supplying hardware and software specification
• Providing support to service desk
• Supporting Office365, OneDrive, SharePoint

Key Responsibilities:

• Implementation of new projects including Servers, Networking devices and Firewalls
• Provide Level 2 problem escalation, support and troubleshooting within company SLAs
• Backfill to Level 1 support when needed
• Create and maintain technical documentation operational runbook, standards, and supporting documentation
• Ensure compliance of all solutions to established security guidelines, approved standards, and approved company policies
• The go-to person for other engineers to go to
• Management of Active Directory
• Patching of client networks
• Ensuring all client's technical information is documented and kept up to date
• Highlighting of any areas where replacement equipment is needed
• Ensuring all software purchased licensing is recorded and maintained
• Outstanding communication with your team and our clients

The Package:

If successful our client is offering a salary of £28,000 - £30,000 per annum, favourable holiday allowance, company contributed pension scheme.

How to Apply:

If you are interested in hearing more about this 2nd Line support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

INDGH