Back to search
tvm-parent-container">The role does come with a company car.
tvm-parent-container">This role requires strong leadership, technical expertise, and a commitment to customer satisfaction. The Service Manager will oversee a team of skilled engineers, manage service schedules, and ensure that all customer needs are met promptly and professionally.
The main day to day duties of a Service Manager (but not limited to) are: -
Customers
- Daily relationship management including customer visits and meetings as and when required - keeping customers informed and build relationships, site visits will include site inspections and tool box talks with engineers if required
- KPI monitoring for customers, - producing reports of information for customers, monitoring and acting upon problems arising so service levels can be maintained
Branch
- Answering of customer service telephone calls, dealing with queries, arranging breakdowns/service bookings, new or existing customers
- Arranging short term hires, all aspects from truck preparation, raising hire contract and organising transport
Engineers
- Efficient planning of engineers to ensure swiftest response times achieved
- Management of engineer performance
- Providing required support to engineers
- Develop skill base of engineers
- Checking of time sheets
- Authorising of overtime
- Approval of holiday requests ensuring sufficient business cover at all times
- Ensure morale is kept high, a happy workforce is a profitable workforce
Benefits
- Company car
- Company pension
- Perk box
