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Overview:
We are partnering with an established organization in Hull to find a skilled and results-driven Technical Services Manager. This is an exciting opportunity to lead a team of professionals, driving technical solutions and enhancing service delivery in a dynamic and growing environment.
Summary:
As the Technical Services Manager, you will oversee the day-to-day technical operations and support services across the business. You will manage a team of engineers and technicians, ensuring the delivery of high-quality service, troubleshooting technical issues, and providing strategic guidance to improve efficiency. This role is ideal for a strong leader with a background in technical service management, who thrives in a fast-paced, solution-oriented setting.
Key Responsibilities:
- Lead, develop, and manage a technical services team to provide effective support and solutions.
- Ensure the delivery of exceptional service to clients and internal stakeholders.
- Identify opportunities for process improvements, optimizing efficiency and service quality.
- Oversee the installation, maintenance, and troubleshooting of technical systems.
- Maintain technical documentation and ensure compliance with industry standards and best practices.
- Develop and execute strategies to improve technical performance and meet service-level agreements (SLAs).
The Candidate:
- Proven experience as a Technical Services Manager or in a senior technical role.
- Strong leadership skills with a track record of managing and developing teams.
- Excellent problem-solving abilities with a hands-on approach to resolving technical challenges.
- Expertise in managing service delivery, troubleshooting, and ensuring compliance with SLAs.
- Good communication skills, both written and verbal, and the ability to engage with stakeholders at all levels.
- Knowledge of industry-specific technologies and best practices.
- A relevant technical qualification or background is highly desirable.
Next Steps:
If you're ready to take on this rewarding challenge and make a real difference, wed love to hear from you! Please submit your CV for immediate consideration, or get in touch directly for a confidential discussion about the role. Join a company in Hull that values innovation and technical excellence!
