Receptionist

Receptionist

Location: East Riding of Yorkshire

Salary: £22,000 per annum

We are looking for a Connections Visits Reception Worker. This is an exciting new opportunity to join our new Prison - HMP Millsike.

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

HMP Millsike, the UK’s newest, and first 'green’ prison, is due to open in early 2025, run by Mitie Care and Custody on behalf of the Ministry of Justice. The Forward Trust is a strategic partner to Mitie Care and Custody, providing our Connections Services across the prison and supporting a restorative and rehabilitative culture that enables prisoners to unlock their potential.

What you will be doing?

Millsike will offer a dramatic shift from traditional prison environments. It will be a vibrant, bustling community, teeming with industry, activity and opportunities for personal growth. It will promote change through a restorative and rehabilitative environment and culture, empowering individuals to make self-determined choices and equipping them with the skills and emotional resilience to produce effective and long-lasting change.

Forward Trust’s Connections Team at HMP Millsike will have responsibility for delivery of a core 'Connections’ service including:

• Connections Visits
• Connections Family and Relationship Services
• Connections Health and Wellbeing and Substance Misuser Services

The Prison Visits Centre Reception Worker is a key role focused on facilitating a supportive and secure environment for families, friends and professional visiting prisoners at HMP Millsike. The position primarily involves managing the reception area, ensuring a smooth and respectful experience for all visitors and maintaining strict adherence to security protocols. The Reception Worker will act as the first point of contact, helping to alleviate the emotional stress often associated with prison visits through compassionate interaction and efficient service.

What are we looking for?

As a Connections Visits Reception Worker, you will possess the following skills -

• Excellent communication and interpersonal skills
• Strong attention to detail.
• Skilled in forming diverse partnerships, alliances, and relationships.
• Skilled in communication, presenting, data, written and verbal
• Working knowledge of using Microsoft office packages /digital systems
• Experience of databases, including overseeing the collection, recording and collating of information, including statistical data, for audit, research and reporting purposes
• Strong administration skills
• A positive problem-solving approach with the ability to focus on key issues quickly and clearly
• Flexibility to meet the needs of the service as it develops

Please note the closing date for this role is 3rd January 2025.

The salary for this role is £22,000.00 Pro Rata.

What we offer

• Training and development opportunities
• Flexible working
• Simply Health Cashback Scheme (Optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for the forward trust, please click apply to be redirected to their website to complete your application.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note that previous applicants need not apply.