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Customer Care Coordinator

Cityscape Recruitment
Posted 19 hours ago, valid for a month
Location

Hull, East Riding of Yorkshire HU7 0BE, England

Salary

£22,000 - £27,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Our client is a prominent homebuilder with over 50 years of experience, known for its customer-centric approach and commitment to quality.
  • The role involves processing customer orders, maintaining communication with customers, and providing administrative support to the Head of Customer Care.
  • Candidates should have proven experience in a customer-facing role within the residential developer industry and be skilled at providing effective solutions.
  • The position offers a salary of up to 27k, dependent on the level of exposure to the residential industry.
  • The company values diversity and inclusion and seeks individuals who are polite, professional, and proficient in IT systems, including CRM tools.

About the company:

Our client is a leading homebuilder with over 50 years of experience in the industry. As a family-owned business, they are dedicated to crafting dream homes for customers at every stage of life.

Renowned for their customer-centric approach and commitment to quality, the company offers customizable homes, and a range of programs designed to support buyers throughout their home-buying journey.

About the opportunity:

We are looking for a motivated individual to join our team and undertake the following responsibilities:

  • Process customer orders and assist with any related issues.
  • Maintain regular communication and updates with customers.
  • Provide general administrative support to the Head of Customer Care.
  • Handle customer queries and complaints effectively.
  • Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.

About the benefits and rewards:

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to 27k DOE.

About the requirements:

  • Proven experience in a customer-facing role within the residential developer industry.
  • Open to challenges and skilled at providing effective solutions to concerns.
  • Polite, professional, and an outstanding communicator.
  • Able to act quickly and make decisions.
  • Proficiency in IT systems, including customer relationship management (CRM) tools.
  • Committed to fostering Diversity and Inclusion in the workplace.

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