HGV Service Advisor

HGV Service Advisor

Hull

Our client, the largest privately owned well known brand truck dealership in the UK, is seeking for a HGV Service Advisor to join their team.

The ideal candidate will be providing a courteous and efficient reception service ensuring a high level of customer satisfaction at all times. You will be responsible for R2C, truck service scheduling, MOT bookings in line with manufacturer’s guidelines and recommendations.

Role: HGV Service Advisor

Hours: Shift pattern: Week 1 06:00 - 14:30, Week 2 08:00 - 16:30, Week 3 10:00 -18:30                                    and 1 in 4 Saturdays on a rota basis 06:30 - 15:00

Location: Hull

Key responsibilities:

• Act as the first point of contact for customers bringing in HGVs for service or repairs.
• Answer customer queries regarding service status, vehicle issues, and maintenance requirements.
• Provide estimates for repair or service costs, timelines, and any additional work needed.
• Schedule vehicle service appointments based on customer availability and workshop capacity.

Requirements:

• Experience of working in a similar environment with excellent customer skills
• Good experience of a service industry dealing with customers via various methods
• Knowledge of working with database
• Excellent time management, organisational and IT skills
• Attention to detail and accuracy is paramount
• Technical background desirable

Benefits:

• 22 days annual leave plus bank holidays
• Company health cash plan (after qualifying period)
• Cycle to work scheme
• Pension Scheme

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