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We are looking to recruit on behalf of our client- Bensons for Beds. They are a well established house hold name and have postions within the customer service team, starting 6th January, for 7 weeks.
At Bensons they are dedicated to providing outstanding products and services that meet the needs of their customers. They believe in creating a positive and supportive environment for both employees and clients. As they approach a time of increased volumes, they are looking for a passionate and friendly Customer Service Representative to join the team.
Role Overview:
As a Customer Service Representative, you will be the first point of contact for our valued customers, assisting with inquiries, resolving issues, and ensuring an exceptional customer experience. You will play a key role in maintaining our reputation for outstanding customer service.
Key Responsibilities:
- Provide excellent customer service via phone, email, chat, or social media.
- Resolve customer issues and inquiries in a timely and professional manner.
- Keep accurate records of customer interactions and transactions.
- Identify and escalate unresolved issues to appropriate teams.
- Provide product/service information to customers, ensuring they are well-informed.
- Continuously strive to improve the customer experience and promote customer satisfaction.
- Previous experience in a customer service role is essential,contact centre, hospitality and retail preferable.
- Excellent communication and problem-solving skills.
- Strong multitasking abilities and attention to detail.
- Ability to remain calm and professional under pressure.
- Positive, proactive attitude with a customer-first mindset.
- Basic computer skills and familiarity with customer service software (e.g., CRM systems).
- A team player who enjoys collaborating with others.
- Competitive salary
- Friendly and inclusive work environment.
If you are enthusiastic about providing exceptional customer service and want to be part of a dynamic team, we would love to hear from you! Please submit your resume and a brief cover letter outlining your experience and why you are a great fit for this role.
Deadline for Applications: 22/12/2024
