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Adecco are delighted to be supporting their client based in Hungerford who are looking to recruit a Luxury Client Relations Specialist to join their team!
About our client:Our client prides themselves on delivering exceptional service and creating memorable experiences for their clients. They are a dynamic team committed to excellence, innovation, and client satisfaction. As they continue to grow, they are looking for a dedicated Luxury Client Relations Specialist to join their team and elevate their service offerings.
Role Overview:As a Luxury Client Relations Specialist, you will be the first point of contact for their clients, providing personalised assistance and support. Your role is crucial in ensuring clients feel valued and well taken care of throughout their journey. You will utilise your problem-solving skills and attention to detail to meet client needs and exceed their expectations.
Key Responsibilities:
- Serve as the primary contact for client inquiries, providing timely and accurate information regarding our services.
- Assist clients with bookings, reservations, and any requests they may have, ensuring a seamless experience.
- Build and maintain strong relationships with clients, understanding their preferences and anticipating their needs.
- Collaborate with internal teams to resolve client issues and provide tailored solutions.
- Handle administrative tasks such as managing client databases, scheduling appointments, and processing client feedback.
- Conduct regular follow-ups with clients to ensure satisfaction and gather insights for continuous improvement.
- Stay informed about industry trends and company offerings to provide informed recommendations to clients.
Qualifications:
- Proven experience in a client support role, ideally within a luxury or service-oriented environment.
- Exceptional communication skills, both verbal and written, with a friendly and professional demeanour.
- Strong organisational skills and the ability to manage multiple tasks simultaneously.
- Proficient in using CRM software and other client management tools.
- A keen eye for detail and a commitment to delivering high-quality service.
- Ability to work independently and as part of a team in a fast-paced environment.
- A proactive attitude and the willingness to go above and beyond for clients.
What is offered:
- A supportive and dynamic work environment where your contributions are valued.
- Opportunities for professional development and growth within the company.
- Competitive salary and benefits package, including health insurance and paid time off.
- Employee discounts and perks that enhance your work-life balance.
- Hybrid work pattern
- Monday-Friday 9am-5.30pm
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
