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- Annual Salary: Up to £28,000
- Location: Hungerford
- Job Type: Full-time
Are you ready to make a difference in the food industry? Join our dynamic team as a Customer Service Executive and be at the forefront of innovation and excellence. This isn't just any job—it's an opportunity to showcase your meticulous attention to detail and stellar communication skills in a role that truly matters.
What You'll Do:
- Engage and Delight: Handle both inbound and outbound calls with a smile, ensuring every customer feels valued and heard.
- Account Maestro: Manage client accounts with precision, building strong, lasting relationships.
- Team Player: Collaborate seamlessly across departments, contributing to a culture of teamwork and success.
Why You'll Love It Here:
- Innovative Environment: Be part of a company that's revolutionising the food production industry.
- Growth Opportunities: Your career development is our priority. We offer continuous learning and advancement.
- Supportive Culture: Work with a team that values your contributions and supports your growth.
Join us and be a part of something extraordinary. Your journey to making a real impact starts here!
Day-to-day of the role:- Manage Communication: Handle inbound and outbound calls to effectively address customer queries and process orders.
- Client Relationship Management: Maintain and nurture existing client relationships to ensure high customer satisfaction.
- Order Management: Oversee the entire order process from initiation to completion, ensuring accuracy and timely delivery.
- Cross-departmental Collaboration: Work closely with production, sales, and external logistics teams to coordinate order details and delivery schedules.
- Data Management: Utilize Microsoft Office tools to create reports, manage client data, and maintain accurate records.
- Issue Resolution: Address and resolve customer issues, providing effective solutions and ensuring all interactions are documented and followed up on.
- Industry Experience: Proven experience in a customer service role, ideally within the food production industry.
- Communication: Excellent verbal and written communication skills.
- Organisational Skills: Strong ability to manage multiple tasks simultaneously.
- Technical Proficiency: Proficiency in Microsoft Office applications.
- Adaptability: Ability to adapt to changing business demands and work flexibly within established hours.
- Attention to Detail: High attention to detail with a commitment to delivering outstanding customer service.
- Competitive Salary: Attractive salary and comprehensive benefits package.
- Holidays: 20 days of holiday plus bank holidays, increasing with tenure.
- Professional Development: Opportunities for career advancement and professional growth.
- Work Environment: Dynamic and supportive work atmosphere.
- Additional Perks: Cycle to Work scheme and other benefits.
To apply for the Customer Service Executive position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
