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Customer Service Executive
- Annual Salary: Up to £28,000
- Location: Hungerford
- Job Type: Full-time (37.5 hours per week, flexible hours between 7am - 5pm, Monday to Friday)
Join a leading Food company as a Customer Service Executive. This role is ideal for someone with a keen eye for detail and excellent communication skills, experienced in handling both inbound and outbound calls, managing client accounts, and coordinating with various departments.
Day-to-day of the role:
- Handle inbound and outbound calls to manage customer queries and orders efficiently.
- Maintain and manage current accounts and client relationships to ensure high levels of customer satisfaction.
- Oversee order management processes from initiation to completion, ensuring accuracy and timely delivery.
- Liaise with various departments including production, sales, and external logistics to coordinate order details and delivery schedules.
- Utilise Microsoft Office tools to create reports, manage client data, and maintain accurate records.
- Address and resolve customer issues by providing effective solutions and ensuring all interactions are logged and followed up on.
Required Skills & Qualifications:
- Proven experience in a customer service role, preferably in the food production industry.
- Excellent communication skills, both verbal and written.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office applications.
- Ability to work flexibly within the set hours and adapt to changing business needs.
- High attention to detail and a commitment to delivering exceptional customer service.
- Driver preferred due to the location
Benefits:
- Competitive salary and benefits package, such as Cycle to Work scheme
- 20 Days Holiday + Bank Holidays, rises by 1 day after each year of employment
- Opportunities for professional growth and development.
- Dynamic and supportive work environment.
