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Customer Care Coordinator• Location: Hungerford• Job Type: Full-time, Hybrid• Working Hours: Monday to Thursday 8.30am to 5.00pm and Friday 8.30am - 4.30pm • Salary: £13.33 per hour to £13.85 per hour
This role is temporary for 12 months to cover maternity leave.
This a fantastic opportunity to join our client as a Customer Care Coordinator and ensure exceptional service standards for home buyers post-purchase. This role is perfect for someone with a strong background in secretarial or administrative roles within a fast-paced customer service environment.
Day-to-day of the role:• Provide professional and efficient handling of all customer inquiries and issues, ensuring high standards of customer satisfaction.• Manage multiple tasks effectively under pressure, maintaining a calm and assertive manner.• Utilise MS Office programs to create documents, manage data, and communicate internally and externally.• Coordinate and prioritize various tasks ensuring effective time management.• Support and collaborate with team members, contributing to a harmonious and productive work environment.• Maintain a professional demeanor in all interactions, fostering positive relationships with both internal and external stakeholders.
Required Skills & Qualifications:• Proven experience in a professional secretarial or administrative role.• Experience in a demanding, fast-paced customer service environment.• Excellent communication skills, both written and verbal.• Intermediate to advanced proficiency with MS Office programs and excellent keyboard skills.• Strong team player, supportive of colleagues.• Ability to multi-task and work efficiently and accurately under pressure.• Professional, assertive, and pleasant manner in dealing with internal and external customers.
If you are available for a 12 month temporary role and can start work in the next 2 – 3 weeks then please apply online and I will screen your cv and contact you with more information if successful.
