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A Commercial Operations Specialist is responsible for providing exceptional customer service and supporting the sales team in a fast-paced life science setting. The position is fully remote and involves the coordination of commercial activities and the provision of crucial support to customer service processes and the sales team.
Client Details
This company is a significant player in the life science industry. Renowned for its innovative approach and commitment to providing top-notch solutions, the company is constantly expanding its reach and looking for dedicated professionals to contribute to its success.
Description
* Primary point of contact to facilitate collaboration between the Sales team and customers for product and logistical support.
* Manages field stock, including reconciliation at the end of each month, quarter, and year.
* Provides oversight of courier services and shipping logistics.
* Manages in-bound order processing for designated regions.
* Ensures consistent coverage for customer service inquiries via phone, email, and other channels.
* Facilitates the setup of new customers, including customer master data, billing, and shipping information.
* Oversees sales order entry, invoicing, and resolution of returns issues.
* Monitors open usage to ensure timely receipt of purchase orders.
* Ensures month-end and quarter-end orders are processed
* Responds to inventory requests
* Assists in resolving order discrepancies that affect revenue recognition.
* Utilise reporting tools
Profile
A successful Commercial Operations Specialist should have:
- Ideally a life sciences background
- Previous sales support/commercial operations experience
- Someone who is able to work in a small team environment
- Exceptional communication and interpersonal skills
- Strong organisational skills with the ability to multitask
- Proficiency in CRM systems and Microsoft Office
- Strong customer service orientation
- Knowledge of the life science industry
- Detail-oriented with high level of accuracy
Job Offer
- An estimated salary range of £30,000 - £35,000 per annum
- This is ideally a part time role initially with a view to become full time
- Comprehensive benefits package, details to be confirmed
- Opportunities for professional growth and development
- A collaborative and supportive team environment
- The chance to contribute to a company at the forefront of life sciences
We encourage all suitable candidates who believe they can contribute to our team and make a difference in the life science industry to apply. Join us as we continue to innovate and make strides in our field.
