Customer Support Administrator

Customer Support Administrator

Location: Wyton, Cambridgeshire

Salary: 24,430 per annum

Contract Type: Permanent

About the Role:

We are recruiting on behalf of our client for a Customer Support Administrator based in Wyton. This role involves managing a portfolio of Vehicle Solutions customer accounts, ensuring smooth administration and excellent customer service in line with agreed SLAs.

Key Responsibilities:

• Process Management:
  • Accurately input vehicle documents and ensure they are filed correctly within set timeframes.
  • Handle daily post, making sure all documents are sent to the correct customers on time.
  • Book in units at multiple Vehicle Solutions locations.
  • Use various external customer databases and systems efficiently.
  • Coordinate with Vehicle Solutions and auction sites to ensure smooth transitions of units to sale.
• Customer Service:
  • Address general customer inquiries promptly and efficiently, whether in person, by phone, or via email, escalating issues when necessary.
  • Serve as the primary contact for a portfolio of customers, maintaining excellent relationships and ensuring all administrative tasks are completed to a high standard.
  • Collaborate with key internal and external customers to enhance the overall customer experience.

Skills and Expertise:

• Proven experience in a customer-facing role with strong problem-solving skills.
• Excellent customer service abilities.
• Strong administrative skills with attention to detail and accurate data entry.
• Outstanding interpersonal and communication skills, both verbal and written.
• Experience working within strict regulations and procedures.
• Ability to use initiative, adapt quickly to changes, and work well under pressure.
• Team player with strong time management and organisational skills, capable of prioritising tasks to meet tight deadlines.