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Customer Sales Assistant £24-28k depending on experience Permanent position based in Huntingdon Monday to Friday 8am -5pm (office based role) Progression/development opportunities available. If you are passionate about providing the ultimate customer service experience and enjoy multi-tasking to being able to manage your workload, prioritising tasks, decision making and can work with high attention to detail, this may be the perfect opportunity for you. The role requires a positive, customer service focused individual who thrives in a fast paced environment. You will be involved in all aspects of sales support from assisting customers with their orders, answering phones to customers and cross selling multiple services and products.There may also be various administrative tasks from taking and booking on orders, managing enquiries, helping with invoice queries, tickets requests, portal use, reports, inboxes etc.Responsibilities
- Providing a first class customer experience
- Answering and making phone calls
- Logging all enquiries, collating, and sending quotations
- Checking purchase orders
- Communicating regularly with customers, managing expectations, ETAS, and updating on delays
- Portal support
- Invoice Queries & Ticket Requests
- Taking and booking on orders
- Organising refunds for customers for Manager to sign off.
- Collating incoming sales enquiries via email, phone and through sales representatives
- Diary/Inbox management
- Reviewing accounts status and discussing with relevant departments
- Liaising with internal departments to ensure best service is received by the customer
- Identify cross selling and up-selling opportunities and gather further information on enquiries.
- Working with Sales representatives when needed to understand products.
KEY SKILLS
- Computer literate & Microsoft Office Skills
- Flexibility to get tasks completed as needed with excellent attention to detail
- Ability to work under instruction whilst using own initiative where necessary
- Highly organised with a polite and confident telephone manner
- Previous experience within a call centre environment would be advantageous
This is an urgent role and ideally requires someone to start as soon as possible, subject to notice periods. Please get in touch for more information or APPLY NOW!
