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Customer Service Advisor
Job Category: Customer Service
Hours: Monday - Friday, Full-Time no weekends
Salary: £25,000 per annum
Are you passionate about delivering exceptional customer experiences? Do you thrive in a people-focused environment with a positive attitude and a commitment to excellence? If so, we want to hear from you!
We are looking for a dedicated Customer Service Advisor to join our team. You'll play a vital role in ensuring that every customer interaction is handled with professionalism, efficiency, and care.
Responsibilities:- Responding to customer inquiries and directing them to the relevant department when necessary.
- Providing information and resolving customer queries.
- Assisting customers with product purchases and order placement.
- Managing email correspondence and liaising with the sales team and other departments.
- Handling complaints, returns, and exchanges with empathy and efficiency.
- Processing payments, chasing outstanding balances, and setting up new customer accounts.
- Accurately entering customer information into our database.
- Ensuring every customer's experience is a positive one.
- A proactive, solution-oriented mindset.
- Exceptional communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Strong attention to detail and organisational skills.
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
