Back to search
Customer Service Executive SawtrySalary: £27,000
Are you ready to step into a dynamic role where your skills will make a real difference in a growing business?
Join a leading company specialising in the import and sale of high-quality plastic granules, serving a diverse and thriving market. This is more than just a customer service position; its an opportunity to be a crucial part of a collaborative and forward-thinking team.
What Youll Be Doing:- Order Management: Process customer orders accurately and efficiently, ensuring a seamless experience.
- Customer Engagement: Handle queries and complaints with professionalism while proactively calling customers to discuss their requirements and identify new opportunities.
- Logistics Coordination: Work with logistics companies to arrange deliveries/collections, negotiate competitive transport rates, and manage all related paperwork, including fuel surcharge rates.
- Relationship Building: Develop and maintain strong customer relationships to foster loyalty and uncover growth potential.
- Reporting & Documentation: Prepare detailed reports for customers, manage HMRC documentation, and ensure compliance with audit/ISO procedures.
- Data Management: Update customer FX rates and maintain accurate records to support smooth operations.
- Ad-hoc Support: Assist with administrative tasks and contribute to continuous improvement initiatives within the team.
- Qualifications: GCSE or equivalent in Maths and English (preferred).
- Experience: Familiarity with Sage 200c is advantageous, along with proficiency in Microsoft Office applications.
- Skills: A detail-oriented individual with strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.
- Be Part of a Growing Industry: Join a company at the forefront of importing and distributing essential materials for manufacturing and production.
- Career Development: Opportunities to grow and take on new challenges in a supportive environment.
- Collaborative Team Culture: Work alongside a dedicated team that values innovation, customer satisfaction, and professional excellence.
Take the next step in your career and make an impact in a pivotal role. Apply now and become part of a company where your contributions truly matter!
