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Who are we looking for?
We are looking for a new Admissions Coordinator to join our CEG Central Admissions team based in Cambridge (U.K).
The role will be on a full-time, permanent basis.
The successful candidate will be required to provide a fast, efficient and welcoming service for all customers, internal and external, proactively pursuing student recruitment and conversion on to CEG academic courses, within the Central Admissions team.
With strong administrative skills and with the ability to manage a busy workload, to prioritise work and meet tight deadlines, the Admissions Coordinator will process student applications from initial enquiry to arrival, ensuring turn-around times within agreed standards of time and accuracy.
In particular, the appointed candidate will take overall responsibility for a regional or process area within the department and manage the processing of all applications and enquiries for that area, including working with the Recruitment team on conversion campaigns as required.
For this role we require a high level of professionalism and excellent customer service skills. You will also have demonstrable strong written and oral communications skills. You will be working independently as well as part of a team within the Admissions function.
Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.
What else you will be doing as an Admissions Coordinator:
- Act as the support for another area within the Admissions team, providing cover for the primary Admissions Coordinator during absences and support in busy periods.
- Provide assistance in general to other product/regional areas within the team as directed to ensure the team as a whole meets its turn-around promises.
- Maintain the accuracy and completeness of student databases, both for CEG internal purposes and for external compliance purposes.
- Prepare accurate and timely paperwork, including but not limited to offer letters, pre-arrival information and final acceptance letters.
- Provide efficient and courteous communications with all customers, internal and external.
- Maintain positive and constructive relations with colleagues, particularly with the Recruitment team and centres.
- Maintain a good working knowledge of the Admissions software and databases.
- Maintain a good working knowledge of the CEG portfolio of centres, courses, special offers, and entry requirements, in order to provide suitable advice to applicants, and to accurately assess applications.
Key specifications we will be looking for:
- Educated to A Level or above
- Strong administrative skills, with the ability to manage a busy workload, to prioritise work and meet tight deadlines
- A high level of professionalism and excellent customer service skills
- Strong written and oral communication skills
- Excellent attention to detail, cultural awareness and sensitivity
- Competent user of Microsoft office package
- A team player who will provide support as required to other areas within the team
- Experience of CRM systems/customer databases (desirable)
- Experience of working in a global business and/or education environment (desirable)
- Experience in a distance Sales environment (desirable)
- Knowledge of the British/EU education systems and visa regulations (desirable)
For a full description of the role, please refer to the Job description.
What does Cambridge Education Group do?
Whether students choose to study at one of our centres with OnCampus or Castel or complete an online programme through CEG Digital or iheed, Cambridge Education Group promises to help students Achieve More with expert tutors, innovative high-quality content, premium facilities, and the personal service our students deserve. Our students are central to everything that we do.
We offer a wide range of options across our portfolio of global centres, each with its own unique features and qualities, enabling us to meet our students' demands as required.
Benefits
- Private Medical Insurance
- Life Assurance cover
- Perkbox (includes hundreds of discounts)
- Salary sacrifice car leasing Scheme from Tusker; Cycle to Work scheme; Technology Purchasing Scheme
- Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
- Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
Pension - Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.
Holiday - Enhanced holiday of 25 days plus U.K bank Holidays.
