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Sales Coordinator - Huntingdon - 23,000/27,000
ALH Recruitment are looking to recruit a Sales Coordinator for our client, a market leader in their industry who continue to grow and dominate their market.
Responsibility for first class customer experience to include:
o Act as a first point of contact for customers with order enquiries and making sure they are booked on
o Liaising with internal departments, such as transport to ensure best service is received by the customer
o Logging all enquiries, collating, and sending quotations when necessary
o Checking purchase orders
o Communicating regularly with customers, managing expectations, ETAS, and updating on delays
o Portal support
o Invoice Queries & Ticket Requests
o Managing complaint calls, taking all details, and raising to correct department
o Taking and booking on orders
o Identify cross selling and up-selling opportunities
- Organising refunds for customers for Supervisor to sign off.
- Setting up companies and individual site contacts on the portal.
- Diary/Inbox management for Sales, to include multiple inbox management.
- Collating incoming sales enquiries via email, phone and through sales representatives.
- Opening accounts for customers.
- Liaising with internal department such as transport to ensure best service is received by the customer.
- Identify cross selling and up-selling opportunities and gather further information on enquiries.
- General administration duties including report production, data analysis, completing supplier/subcontractor questionnaires, scanning, producing proformas, organising tickets, printing and filing.
- Any ad hoc duties required for Sales Representatives.
You will need strong Customer Service Skills and be able to up-sell in this position, all training will be given for the successful candidate.
If you feel you have the skills and experience to step into this role, please apply below:
