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The role is essentially processing orders received daily from all over the UK and all over Europe, whilst keeping colleagues and clients in the loop!
The role offers good potential to grow & develop within an expanding business.
Duties:
- Sales order processing, domestic & export via email, over the telephone or client portal.
- Input full specifications of the order onto the company system.
- Processing Export declarations.
- Send confirmation of receipt of the order to the client and input details carefully into the system.
- Recognise that because orders are sent across the UK and Europe it is important to ensure that shipping documentation is very carefully filled in.
- Inform warehouse and dispatch team of the order details verifying when the order will be ready for shipping.
- Updating & checking spreadsheets
- Book courier and/or freight for the same day or next delivery.
- Prepare all paperwork (training provided) ensuring that the information is correct.
- Support the Field Sales colleague who manages client accounts, in time, it is hoped that you will establish a good customer relationship where clients are comfortable dealing with you directly with respect to repeat and/more straightforward enquiries.
- Communication in this respect needs to be effective as you would be the point of contact for the client and colleagues involved in ensuring the order goes out on time. This would involve liaising with colleagues extensively, ensuring everyone is on the same page.
- Liaising with freight companies and couriers - existing relationships are in place. They deal with UPS so information will be inputted onto their website using log ins etc. Training will be provided of course.
- Answering the phone and responding to email dealing with general enquiries.
Person Specification:
Flexible, motivated & proactive
Excellent administration skills with attention to detail
Professional and polite manner with excellent telephone manner
Be able to multitask.
Good knowledge of office procedures
Working knowledge of Microsoft packages (Excel, Word, Outlook)
Strong communication skills both verbal and written.
Familiar with export customs paperwork (preferable)
Benefits:
Hours 9am - 5pm.
Holidays: 25 days annual leave & bank holidays
Company contribution pension scheme
Private medical and life insurance (after successful 6 months probationary period)
On-site parking
