Customer Account Manager

Orbital Recruitment are currently looking for an experienced Customer Account Manager for our client based in Huntingdon, Cambridgeshire.

Summary

Account Manager support for allocated customer base, to provide customers with accurate price quotations and excellent customer service. Your role is to develop new and existing relationships. The company are growing very quickly and can offer you a great opportunity to see the world once you are fully trained. After around 6 months you will be expected to go and meet your customers in person so you will need to be able to stay away at times for up to a week or so. This is a great opportunity for someone who likes to travel and is looking for a career with a fast-growing company. If you have a can-do attitude and thrive on delivering customer excellence, this may be the perfect role for you.
My client is looking for someone who is not afraid to pick up the phone to speak with customers and get out and about when needed to visit clients / potential clients. This is a customer- focused role so relationship building and understanding your customer is key.

Essential Duties and Responsibilities include the following: -

Customer Service/Sales

• Assist customers directly to support requirements via phone, fax, and e-mail.
• Provide customers with timely and accurate price quotations; research and contact suppliers, as appropriate; review and follow-up on customer quotes; and enter quotes won as customer orders.
• Quote materials and tooling, including items in stock or our manufactured equipment; obtain quotations from other suppliers for non-standard materials when necessary; maintain quote records and follow-up with outstanding quotations.
• Process customer orders, including processing for shipment. Ensure customer requirements are fulfilled.
• Supply information to enable new customers to understand tooling and the usage of materials.
• Develop professional working relationships and rapport with customer contacts and sales representatives while effectively functioning as the Company’s representative to firmly, professionally, and accurately communicate Company policies and guidelines including product information and availability, and customer solutions based upon type of company, pricing, lead times, terms and conditions, ship dates, etc.
• Proactively communicate with customers and suppliers; provide immediate assistance to telephone enquiries and timely responses to customer e-mails while working within the policies and guidelines established by the Company.
• Develop and maintain professional knowledge of Company products, services, marketing collateral, and catalogues.
• Identify new business and further opportunities with existing customers to support business growth.
• Identify inactive customers, analyse past orders, and initiate customer contact to generate return business.
• Understand and comply with the sales system, process, and maintenance of the contact database.
• Adhere to and comply with the Quality Manual and procedures.

Minimum Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience

Not essential, but desirable, two years of sales experience/administration in an aerospace or manufacturing environment.

Computer Skills

Proficient with a personal computer and ability to type.

Language Skills

Ability to effectively present information to customers. Ability to respond to enquiries or complaints from customers. Must be able to write professional correspondence and have strong customer service and persuasive sales skills.  English essential.

Other duties may be assigned.

The Next Step:

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