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Customer Service Coordinator
12.21 per hour
Shifts: 09:00am to 15:00pm Monday to Friday
Hyde, SK14 3BR
GI Group are currently seeking a dedicated customer service coordinator on behalf of one of our food manufacturing clients based in Hyde, Manchester.
As a customer service coordinator, you will provide a professional and effective service to all of their customers with regards to the management of orders and will be the central point of contact for all customers regarding customer order management.
Key role and key responsibilities include:
* To communicate at all levels sharing information, knowledge, instructions, advice, support and understanding.
* Develop a breadth of knowledge and understanding of the team, working with your colleagues in other departments and functions.
* To carry out other duties that may reasonably be requested of you to ensure the efficient running of the business.
* Support the Manager, assisting with development strategies which questions current working practices with a view to continuously improve our methods.
* To ensure accurate processing of daily EDI transmissions and to manually input or scan orders.
* Maintenance of all systems / tools required to process orders first time accurately and efficiently.
* To act as a substitute when colleagues are absent.
* Take ownership of issues and flag as the arise.
* To support the wider team through cross business order processing support.
* To undertake other ad-hoc duties as and when requested
* Apply problem solving techniques to resolve operating problems and recommend improvements to maintain operation running costs at a planned level
* Ensure that all processes are carried out correctly/ to standard, first time
* Must be aware of all business requirements and understand the impact of their decisions
* Uphold a consistent approach to working procedures in line with all company policies, procedures, and best practice.
* Working effectively in reducing errors to reduce cost
* Provide an excellent customer service by building strong relationships at all levels of the business internally and externally
* To answer the phones / email queries in a timely manner
* Provide functional reports on request
Skills & Knowledge:
* SAP Experience
* Excellent Customer Service Skills
* IT Literacy including Microsoft Office particularly excel
* Strong verbal and written communication skills at various levels - ability to assess individual customer needs
Hours of work:
* 09:00am to 15:00pm - Monday to Friday
Benefits:
* On-site support from Gi Group
* Free car parking on-site
* Pension scheme
* Subsidised modern canteen
* 33 days of holiday, once you have been with the business for 12 weeks
If you want to work in a friendly environment, focused on you and your career path, why not click apply today
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
