MMP Consultancy are looking to recruit a Resident Liaison Officer on a permanent basis in East London.
* Proactively respond to expressions of dis- satisfaction at the initial stage, preventing escalation wherever possible.
* Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
* Maintain the Company's complaint log and use the information to report on trends including the lessons learnt and how to improve our service
* Visit and meet residents in their homes, when required or requested, dealing with their needs and queries ensuring they are kept informed at all times
* Make appointments for further works, if required, and ensure these are carried out and completed to the resident's satisfaction
* Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
* Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
* Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen
* Attend monthly contract meetings and supply relevant reports
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MMP Consultancy
Posted 11 hours ago, valid for 4 days
Ilford, Greater London IG1 2AH, England
£30,000 per annum
Full Time
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Sonic Summary
- MMP Consultancy is seeking a Resident Liaison Officer for a permanent position in East London.
- The role involves addressing resident complaints proactively, investigating issues, and ensuring resolution in line with company procedures.
- Candidates should have at least 2 years of experience in a similar position and will be responsible for maintaining complaint logs and reporting trends.
- The salary for this position is competitive, reflecting the candidate's experience and qualifications.
- The officer will also be required to meet residents, arrange further works, and provide monthly reports on resident feedback.
