Service Charge Officer

MMP Consultancy are looking to recruit a Service Charge Officer on a temp ongoing basis in East London.

Job Purpose:

• Assist in the provision of an efficient rent and service charge accounting service. Co-ordinate charging and collection of service charges ensuring Value for Money (VfM) whilst maximising the recovery of income including through legal processes where necessary
• Provide highly accurate data analysis and supporting explanations to assist the Rent and Service Charge Manager in decision making
• Be part of a team providing a pro-active and expert advisory service in relation to service charges, to service owners and budget holders, that adds value and impacts the strategic outcomes of the business

Main Duties / Accountabilities:

• Ensure accurate rent and service charge data, investigating and reporting variances
• Maintain records of freeholders and third-party agents, validating invoices for accuracy.
• Calculate budgets, rents, and accounts in compliance with policy and regulations.
• Monitor sinking funds to ensure adequate funds for major works.
• Collaborate with Property Services on planned and reactive works, adhering to processes.
• Set service charge budgets for new schemes promptly.
• Manage an efficient service charging system, meeting deadlines.
• Prepare and manage relevant audits.
• Assist the Revenue Team in resolving disputes and ensuring payment terms.
• Champion Value for Money, monitor costs, and maximize income.
• Provide customer-focused explanations of charges.
• Support the Rent and Service Charge Manager in complaint responses.
• Handle enquiries professionally, delivering positive outcomes.
• Contribute to cross-departmental tasks as required.
• Provide training and support for effective teamwork.