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East London
Initial 3 to 6 month ongoing contract
21.38 p/hr Umbrella
Responsibilities
- To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with the rent recovery process
- To receive transfers from the 1st Stage Rent Recovery team and other teams as applicable
- To ensure tenants with high rent arrears receive focused input to resolve issues and ensure they are provided with a high-quality service. To conduct an in-depth assessment of customers to understand their situation, with a focus on rent recovery.
- Providing a case-management approach, supporting the customer based on a holistic view of their needs and their income maximisation potential
- To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis of personalised contact wherever possible
- To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
- To help customers manage their arrears as they move between temporary accommodation solutions
- To work in conjunction with all other appropriate agencies to ensure maximisation of income for both customers and the organisation
- To contribute to delivery of internal Housing Services processes that fall within the Rent Recovery teams remit
Requirements
- Proven experience working as a Rent Recovery Officer is essential to be considered
- Proven experience working in a Council or Housing Association
- Proven record of effectively managing complex debt recovery cases and maximising income to the organisation
- Experience of presenting evidence at Court
Closing Date: Friday 7th February 2025
If you are interested in this position AND meet the requirements, APPLY NOW!
