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Job Title: Gas Team Supervisor
Location: South London (Call for more detail)
Salary: £45,000 - £50,000 + Van + OPTIONAL Call out
Contract Type: DomesticSocial Housing
Hours: Monday – Friday, 8am – 5.30pm
The Role:
Working as an integral member of the Domestic Gas Department Team, you will be a Key Driver for the company in managing a resourced area and achieving exceptional standards of service delivery, efficiency and cost management through effective monitoring, training, support & communication, using the Company Systems, trend reports and approved procedures.
Reporting directly to the Domestic Operations Manager, you will of course be expected to work closely as part of a team comprising Office Managers, Contract Managers, Gas Admin, Void Team, Team Leaders & Service Centre Operatives, whilst again of course, Managing, Supporting & Training the Gas Service & Breakdown Engineers.
Supervisor requirements:
What you will be focusing on throughout this position, as mentioned above, can be seen below, which required and not limited to:
• Help improve Diagnostics & technical ability
• Arranging Missed Appointments
• Customer Satisfaction – KEY!
• Compliance
• 1st time fix rate – How can we make it better
• Recalls – Why has that happened
• ECO Processes, cost and understanding.
The Company & Benefits:
• A family ran business Established in 1966 a company that employs over 400 members of staff
• Role specific training and development
• Equal opportunities employer, with a culture to promote from within
• Mental Health awareness resources
• Cycle to work schemes to encourage healthier lifestyles
• 25 days holiday + Bank holidays INCLUDING a yearly annual leave increase after 5 years of service
• Members of the 5% club
To be considered for the position, discuss salary further and in particular your current work situation, please email a copy of your cv across to (url removed) or call Breeze Mitchell (phone number removed).
