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Job Title: Field Services Engineer
Based at: Redbridge, Barking & Dagenham, Essex
Package:25,000
Job Summary
Reporting directly to the Service Desk Manager, the Field Services Engineer will join a team focused on delivering onsite technical resource for my clients VIP educational institutions in London Boroughs of Redbridge and Barking & Dagenham as well as Essex. You will be assigned a portfolio of schools where you will provide both proactive and reactive technical support. As the primary point of contact between the school and my client you will be expected to build strong relationships with the school.
Technical Skills
- Strong knowledge of Microsoft operating systems - Windows 10 and 11
- Knowledge of networking fundamentals
- Exposure to Google Workspace
- Proficiency in Microsoft Office 2016 to 365, particularly Outlook.
- Experience in network troubleshooting, including hardware, topology, and TCP/IP.
- Familiarity with client/server applications, desktop OS installations, and configuration.
- Competence in hardware troubleshooting and a thorough understanding of desktop environments (Windows, MacOS, Google Chrome OS).
- Beneficial - Knowledge of MIS systems (Bromcom, Arbor and/or SIMS).
General Skills Required
- Excellent telephone manner, face-to-face communication and written skills
- Professional and mature attitude suitable for a sensitive educational setting.
- Self-motivated and able to work independently as well as part of a team.
- Logical and effective approach to problem-solving.
- Ability to manage multiple tasks and meet strict deadlines.
- Good time management and ability to multitask.
- Beneficial - At least one year working in the educational sector
- Essential - enhanced DBS check will be required for this role (completed by the company).
- Essential - full UK driving licence and transport
Benefits
- Up to 25 days annual leave per year plus bank holidays (22 days AL increasing to 25 after 5 years of service)
- Access to on demand IT courses, practice tests and visual labs
- Paid for training and IT certification
- Health cash plan
- Discounted gym membership
- 24/7 EAP (Employee Assistance Programme)
- Regular social and team building events
Due to the nature of this role the successful applicant will need a full UK driver's license will be required complete a DBS check.
To apply for this role or for more information and an initial telephone interview please send your CV to (url removed) or contact me directly (phone number removed)
