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South East London
My clientis recruiting for a Appeals & Representations Officer based within the local Authority in South East London and the surrounding area.
Responsibilities
- To investigate and respond to all parking related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists. This includes the external Environment and Traffic Adjudicators who sit at London Tribunals and make the final decision on any parking or traffic penalty in an adjudication hearing which evidence is presented by the officers to trained solicitors or barristers who are the adjudicators.
- To ensure other parking enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors.
- To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation.
- To ensure that all incoming parking permit applications and parking control suspension applications are dealt with (including requests for further information) in line with the set time limits given by the appeals and representations managers.
- To answer phone calls in the specialist parking customer service centre, dealing with incoming emails, parking permits, parking control suspensions and Paybyphone services, resolving residents and visitors requests and issues in a timely and clear manner
- Excellent communication skills both in writing and verbally
- Knowledge of the civil parking and traffic enforcement legislation, parking adjudication processes and guidance.
- Knowledge of the back office process for enforcement of parking and traffic penalties.
- Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation
- Experience demonstrating a proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.
Contract
- Initial 3 to 6 month ongoing contract with the opportunity to extend
- PAYE via Umbrella
- Monday to Friday
- 8:45 - 17:00
- Hybrid
- council experience
As the role is Local Authority based candidates will be asked to complete an onboarding & compliancechecks including DBS & Online training modulesprior to starting.
for immediate consideration pleaseapply
