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JOB DESCRIPTION BARS MANAGER,
THE CUBE at Canary Wharf, London
Job Title:Bars Manager THE CUBE at Canary Wharf, London
Location:Canary Wharf, other sites for training and working if required
Responsible to:General Manager THE CUBE at Canary Wharf
Responsible for:Bars Supervisors, Bars Team Leaders and bars operational staff.
Function of Job:Bars Manager of a premium competitive socialising and entertainment attraction located in the heart of Canary Wharfs busy business district.
Operating 7 days per week, you will be required to work regular evenings and weekends.
Benefits:
- Training and Development opportunities
- Birthday day off
- Life Assurance
- Employee Assistance Programme
- Wellbeing benefits
- Flexible hours to suit your lifestyle
- Free day out at THE CUBE for you and 3 friends once per year
Main Duties:
- Ensuring high performing operational management and financial efficiency of the 6 venue bars, and high levels of customer satisfaction.
- Ensuring efficient customer throughput, maintenance of customer service, experiential and bar quality standards.
- To work closely with the senior managers and wider team to provide effective support to promote the delivery of a world class bar operation.
- To effectively procure and manage cost of goods and disposable items to optimise profit and minimise wastage.
- To implement and manage stringent cleaning, food safety and HACCP procedures.
- Developing high quality cocktails and menu creation that innovates and achieves the agreed specifications and service standards.
- Having responsibility for day-to-day operations of the bars including line management of the Bars Supervisor, Bars Team Leader in addition to other staff.
Budget responsibilities
- Efficiently implementing and reporting on bar operational budgets.
Responsibilities for Human Resource management and development
- Assist with the recruitment and training of new employees maintaining a full staff cohort of 20+.
- Aiming for resolution of any staff complaints or grievances within the chain of command, while providing a clear route for escalation to the General Manager if required.
Responsibility for IT Infrastructure, Booking Systems, Ticketing and POS Systems
- Supporting the smooth operation of all IT infrastructure and EPOS systems.
Responsibility for Corporate & Group Bookings
- Ensuring the planning and smooth delivery of bar service for group bookings in line with the clients pre-order and event requirements, and operational procedures.
Responsibilities for Marketing & Communications
- Liaise with the General Manager regarding suggestions and ideas to improve the marketing of the bars.
Responsibility for Safety and Compliance
- Ensuring staff follow all health and safety regulations, HACCP and bar rules.
Person Specification
Essential Criteria
- Experience in a Bar management position.
- Experience working in a leisure, visitor attraction, entertainment or hospitality setting.
- Excellent understanding of cocktail service and menu development.
- Experience of working to and achieving clear KPIs.
- Exceptional customer service standards
- Good understanding of Health & Safety management and statutory compliance obligations.
- General understanding of basic HR procedures.
- Good understanding of Microsoft Office.
- Ability to inspire and effectively manage a large and diverse team.
- Flexible approach to working including regular late night and weekend shifts.
Desirable Criteria
- Previous experience as a DPS.
- Experience of working in a busy competitive socialising venue.
- Experience of managing multi-faceted food and beverage operations.
- Experience of developing food and beverage menus that achieve optimal gross profit margins.
- Experience of managing medium to large sized events.
- Possess an IOSH or similar Health & Safety qualification.
