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About Us:FIGO Restaurant is East London's premier Italian dining destination, proudly rated as thebest Italian restaurantin the area since opening in 2019. We serve authentic, high-quality Italian cuisine with exceptional service in a vibrant and welcoming atmosphere. With 150 covers indoors, we cater to high volumes of diners daily, especially during peak hours, where our service excellence truly shines.
Role Overview:We are looking for an experiencedRestaurant Reception Managerto lead and elevate our front-of-house reception team. This key role oversees every aspect of guest reception, from booking management to resolving customer concerns, while ensuring seamless day-to-day operations. Youll be responsible for hiring, training, and inspiring our host team to provide an outstanding guest experience.
Key Responsibilities:
- Leadership & Training:Recruit, train, and develop a high-performing host team dedicated to creating a warm, efficient, and professional guest experience.
- Booking Systems Management:Oversee the use of SevenRooms and OpenTable booking systems to optimize seating arrangements and manage reservations effectively.
- Customer Relations:Handle customer inquiries, complaints, and special requests with a proactive, solutions-oriented approach to ensure guest satisfaction.
- Operational Oversight:Manage cash handling and end-of-day cash-ups with accuracy and accountability.
- Team Coordination:Act as the main point of contact for host team members, addressing any staff issues professionally and creating a positive, team-oriented environment.
Requirements:
- Proven experience in a similar role, ideally within a high-volume restaurant or hospitality setting.
- Proficiency in SevenRooms and OpenTable booking systems.
- Exceptional leadership skills, with a background in staff recruitment, training, and development.
- Strong problem-solving skills and the ability to handle customer complaints diplomatically.
- Solid understanding of cash management and reconciliation processes.
Why Join Us?
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and renowned restaurant environment.
- Professional growth and career development within a supportive team.
If youre a hospitality professional with a passion for delivering exceptional guest experiences and leading a dedicated team, wed love to hear from you!
