Delivery Lead / Account manager

Delivery Lead/ Account Manager
Location:Hackney, London
Salary:£35,000 - £40,000 per annum
Contract:Fixed-term maternity cover (9-12 months) - possibility to extend

Are you passionate about creating social impact and building strong relationships? Join this organisation that is making a social change as a Delivery Lead/ Account Manager and help connect businesses and community organisations through their tech platform.

Our client is a mission-driven organisation dedicated to fostering partnerships that deliver meaningful social value at the local level. Through their platform, they support businesses in fulfilling their social value commitments and empower community organisations to access vital resources.

The Role

As the Delivery Lead, you'll be the cornerstone of efforts to grow engagement and impact through the platform. You'll work closely with local authorities, businesses, and community organisations to ensure the successful delivery of projects that address real community needs. This is a maternity cover role with a fixed-term contract of 9-12 months, reporting directly to the CEO.

Key Responsibilities

• Authority Management & Support:Be the main point of contact for local authorities, including Housing Associations and Councils, offering guidance and resolving queries.
• User Engagement:Update users on new platform features, best practices, and strategies to enhance their experience.
• Onboarding:Lead new authority onboarding, ensuring they maximise the platform's benefits from day one.
• User Groups:Organise and facilitate bi-monthly sessions to support users and share insights.
• Platform Growth:Drive user engagement, onboard more community organisations, and ensure successful project delivery.
• Data Insights:Use analytics to monitor engagement, identify trends, and share actionable recommendations.
• Problem Resolution:Address user issues promptly and effectively, working with internal teams to resolve technical queries.

What We're Looking For

• Experience:Proven track record in account or relationship management, ideally in SaaS, digital platforms, or social value environments.
• Communication Skills:Strong interpersonal skills with the ability to engage senior stakeholders.
• Project Management:Organised and proactive, capable of managing multiple users and projects.
• Growth Mindset:History of driving platform engagement and community growth.
• Problem Solving:Proactive approach to resolving issues and meeting user needs.
• Technical Savvy:Comfortable with digital tools and platforms; familiarity with CRM systems or analytics tools is a bonus.

Desirable:

• Knowledge of social value and public sector procurement.
• Experience in community engagement or social impact initiatives.

What We Offer

• A mission-driven environment where your work creates real social impact.
• A collaborative and supportive team.
• £1,000 annual training budget.