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Waltham Forest Housing Association (WFHA) - Who we are
Waltham Forest Housing Association (WFHA) is a small locally based registered housing provider working in the London Borough of Waltham Forest. We have been providing good quality affordable housing since 1963. Please see our website for more information: https://wfha.org.uk/
We currently have a vacancy for an Independent Living Co-ordinator
Salary:£29,211 per annum, plus pension and other benefits
Duration:1 Year fixed term contract
Working Hours:35 core hours 9am to 5pm.WFHA offer an agile working environment.
Annual Leave:23 days plus bank holidays
Recruitment timetable:
- Please upload your CV for consideration
- Closing date for applications Friday 01 November 2024
- Interview dates Wednesday 06 November and Thursday 07 November 2024
- Start date Monday 25 November 2024
Objectives of post
The overall objective of the post holder will be to deliver an Intensive Housing Management accommodation based service to vulnerable sheltered tenants, through a patch type service delivery.
The role will protect vulnerable tenants by receiving tenancy sustainment and resettlement ensuring they are protected from potential risk of harm, neglect and hazard by raising alert to the appropriate agencies.
Carrying out mobile workingin WFHAs sheltered community to provide practical advice to tenants, liaise with other relevant external agencies, such as community care and social care.
Assisting tenants to lead a stable and financially inclusive life so they are able to live independently in their neighbourhood especially those who have some form of mental health, dementia or other resenting risks.
Ensuring that all relevant health and safety legislation and regulation are adhered to and reported according to the law and that vulnerable tenants are assisting in understanding these requirements.
Developing and maintaining effective partnerships to deliver a joint working approach to the services we deliver.
Key Tasks
Voids and Allocations
- Assessing the risk and needs of prospective tenants and that any vulnerabilities are highlighted and taken into consideration.
- Update and maintain information on the letting profile in relation to the sheltered applications.
- Lead in any internal transfer applications for sheltered accommodation.
- To liaise with local authorities, referral agencies, social care and other partners in respect of individual tenants and prospective applicants.
- Ensure tenants are assisted in ending a tenancy in a controlled way and that tenants or advocates understand the process.
- Ensure tenants are able to move on to appropriate accommodation in line with
- presenting vulnerabilities and this is conducted in a planned way with appropriate
- agencies.
- Ensure required aids and adaptions are in place for vulnerable tenants, reducing
- the risk, which includes liaison with Occupational Health Services.
Tenancy Sustainment
- Induct all new tenants to sheltered accommodation, advising them of the key factors of the service, which will enable them to live independently.
- To carry out a six-week settling in visit to ensure all services are in place. To assist/ signpost any concerns if required.
- Vulnerable tenants are supported to understand all tenancy related matters.
- To intervene, case manage and mediate on difficult tenancy matters as required with appropriate agencies such as social care, and or other relevant agencies.
- To maintain contact with vulnerable tenants.
- To deal effectively and pro-actively with any neighbour disputes.
- Ensure any cases of anti-social behaviour are dealt with in line with policy.
Tenancy consultation
- Deliver tenant led consultation meetings at least four times a year or/ when appropriate at each scheme delivering high quality information.
- Deliver weekly tenant surgeries to offer individuals support with Intensive Housingmanagement matters.
Income and expenditure
- Assist tenants to maintain rent and service charge payments.
- Maximise income collection and monitor arrears. Arrange payment plans where applicable. Prepare and apply for court applications and supply all relevant reports to assist with application.
- Attend court proceedings where necessary.
- Attend regular meetings to report on day-to-day management issues and in line with set targets as agreed from time to time as directed.
- Ensuring tenants are consulted and those most vulnerable tenants are assisted in understanding the changes and charges.
- Assist tenants in developing financial awareness and confidence to produce household budget plans.
- Understanding of the disability and other gateway benefits for tenants and assisting them in maximising income to assist with housing costs.
- To closely liaise with the Court of Protection and other relevant agencies, including social care to ensure vulnerable tenants financial affairs are safeguarded.
Day to Day / Health and Safety
- Ensure that the Health and Safety policy is adhered to.
- Carry out regular walkthroughs of sheltered schemes to ensure security of the building.
- Assist tenants to raise repairs, raise any communal repairs, including involvement in potential disrepair cases.
- Report any health and safety issues.
- Deal informally with tenants concerns.
- Ensuring complaints and compliments are managed in line with WFHA policy & procedure.
- Enhanced equipment inspection/testing.
- Ensure that vulnerable tenants have a Personal Emergency Evacuation Plan in Place (PEEP), where necessary.
- Prompting usage of equipment to vulnerable tenants and care/support staff ensuring compliance and safety.
- Raise and manage safeguarding alerts as necessary.
- To develop, manage and review fire safety and evacuation plans.
- To quickly respond to maintenance and repair issues.
- Carry out monthly estate inspections.
- To carry out annual staying connected visits.
- Record-keeping and Administration
- To ensure that relevant information is recorded and stored in accordance with WFHA protocols for all areas of housing management as directed.
- To generate all necessary correspondence and reports.
- To maintain clear and comprehensive records on all relevant matters relating to individual tenants and properties.
- Responding to telephone calls / emails / correspondence and enquiries in relation to all aspects of housing related services.
Other
- Covering each other for annual leave and sickness where appropriate.
- To undertake all other tasks appropriate to the post as directed.
- To participate in the emergency out of hours rota system.
- To adhere to WFHA Policy and procedures.
- Work in partnership with colleagues, key stakeholders and relevant agencies in support of tenants and customers, positively promoting the work of WFHA.
- Contribute to reviews of service delivery and improvement, and policies and procedures relevant to your areas of responsibility.
- Actively participate in team meetings and monthly supervision, identifying own learning and development needs.
- Contribute to own personal development, including attendance at relevant short courses and qualifications training as appropriate.
- Undertake all other tasks commensurate with post as required by the Operations Manager and the wider management team.
Equality Diversity & Inclusion commitment
WFHA is a housing provider and employer. We are opposed to all forms of unlawful and unfair discrimination. We are dedicated to fostering an environment that values and celebrates diversity. This commitment underpins everything that we do.
