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- To provide administrative and customer access support to the Temporary Accommodation Team.
- To undertake sign up of applicants being admitted to temporary accommodation.
- To process the processing of invoices for emergency accommodation.
Responsibilities
- To provide housing service advice and information to customers by telephone, email or in person as part of a reception service. To signpost clients to other services and departments as required.
- To work late as and when the service demands. This is to assist late comers for temporary accommodation.
- To ring around daily to secure properties for the use of emergency overnight accommodation.
- To follow up any interest from prospective new landlords as directed by Senior Access & Support Officer, provide them with the relevant information and inform them of the nightly rate.
- To allocate properties in accordance with client risks and general circumstances ensuring suitability in line with housing legislation.
Requirements
- You must be able to demonstrate excellent customer service and show an ability to build good relationships with other departments, landlords and external organisation
- Experience working in a council or housing association
- Experience in temporary accommodation for at least 2 years
Contract
- Monday to Friday 9am to 5pm
- The role is hybrid - advise candidates that they may be required in the office 3 days a week.
- PAYE via Umbrella
- Rate negotiable depending on experience
- Initial 3 to 6 month contract with the opportunity to extend
If you are interested in this position AND meet the requirements, APPLY NOW!
