SonicJobs Logo
Left arrow iconBack to search

Test Lead

Gleeson Recruitment Group
Posted a day ago, valid for a day
Location

Ilford, Greater London IG1 2AH, England

Salary

£0 - £500 per day

Contract type

Full Time

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Sonic Summary

info
  • My client is seeking a Test Lead for a project focused on implementing Voice AI to enhance customer services, with an initial contract duration of 3 to 5 months.
  • The position offers a salary of £500 per day, outside of IR35, and is based in the South East with hybrid working options.
  • Candidates should have 3 to 5 years of relevant experience in a Test Lead role, particularly within Local Government.
  • Key responsibilities include drafting and reviewing test strategies, executing various types of testing, and participating in Agile ceremonies.
  • The role also involves bug tracking and ensuring the voice services meet user experience standards across multiple devices.

Test Lead

Local government

3 to 5 months initially

500 (outside IR35)

Start date: ASAP

South east - Hybrid working

My client is looking for a Test Lead to provide testing expertise on a project to introduce Voice AI and related automation to improve customer services ("Voice AI") and deliver a challenging and ambitious range of efficiencies and savings over the next two years.

The role will include the following:

  • Test strategy and approach - to be drafted, reviewed internally, updated following feedback, and ready for sign off.
  • Test cases and/or scripts for each user story in a sprint.
  • Text execution with pass/fail metrics to include the following:
    • Integration and system testing
    • End-to-end testing
    • Regression testing
    • Performance testing and ideally load testing, to highlight any long delays.
  • Participation in key Agile ceremonies as well as triage meetings during hyper-support after each go-live
  • Bug reporting and tracking, including steps to reproduce, severity, screenshots, and resolution status.
  • Advise on (but not undertake) User Acceptance Testing, as required.

The testing should cover a range of devices (e.g. smartphones, smart speakers, web chats, emails, SMS and potentially WhatsApp messages) ideally in a range of simulated or real settings (e.g. noise backgrounds) and should include:

  • Voice services:
    • Speech/voice recognition including validating command recognition and intent mapping.
    • Natural language understanding (NLU)
    • Ensuring all voice outputs are clear and easily intelligible.
    • That a wide range of users are understood by the voice service
    • Outputs are friendly, easily understood accurate and correct, conform with all training materials and configuration work, and work as intended, e.g. sending the correct link by text when asked to
    • User experience (UX) including error handling and recovery pathways.
  • Functional behaviours such as updating LOB applications, sending text messages, reverting to previous menus, ending calls appropriately, escalating calls, etc.

If you have the relevant skills and experience as a Test Lead in Local Government, Please apply immediately. Interviews for the successful shortlist to be carried out next week.

GRG Executive Search is committed to encouraging and celebrating applicants from different backgrounds, whatever their gender, ethnicity, race, religion, education, socioeconomic background, disability or sexual orientation to promote diversity and inclusion in the workplace.

We receive a significant number of applications to our adverts. Whilst we always endeavour to respond to each application, this is not always possible. If you have not received a response from us within 10 working days, please consider your application unsuccessful on this occasion.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.