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Role: IT Support Engineer
Location: Ilkeston
Salary: 25,000 - 30,000
About the Role:
An exciting opportunity has arisen for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure.
Key Responsibilities:
- Provide high-quality IT support, troubleshooting hardware and software issues.
- Monitor and maintain client networks and systems to proactively address potential issues.
- Collaborate with clients to understand their business needs and recommend suitable IT solutions.
- Manage and maintain strong client relationships, acting as a trusted IT advisor.
- Assist in IT projects, including system migrations, upgrades, and implementations.
- Ensure timely resolution of IT support requests and document all interactions effectively.
- Stay informed about the latest technologies and industry best practices.
- Contribute to a positive team environment through knowledge sharing and mentorship.
What We're Looking For:
- Essential: Previous experience working in an MSP environment.
- Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity.
- Experience with Remote Monitoring and Management (RMM) tools and Professional Services Automation (PSA) systems.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- A proactive approach to professional growth and development.
What's on Offer:
- Competitive salary (25,000 - 30,000) and benefits package.
- A collaborative and supportive work environment.
- Opportunities for career development and progression.
- Access to cutting-edge technology and training resources.
- The chance to make a real impact within a growing MSP.
Interetsed? Apply Today!
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
