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Junior Account Manager
Starting Salary £28,000 per annum
25 days holiday plus Bank Holidays
Monday to Friday 37.5 hours a week -Hybrid working
Post Recruitment is recruiting for a cutting edge online company looking to recruit a Junior Account Manager to their growing team based in central Ilkley (very close to the train station).
The Junior Account Manager is responsible for managing and growing annual recurring revenue for mid-tier customers. This role focuses on building strong relationships, understanding customer needs, and identifying opportunities to increase annual spending. The Junior Account Manager will also handle some inbound new business opportunities, ensuring a seamless onboarding experience. Additionally, they will work with non-renewable customers to transition them to a subscription model, maximising retention and long-term value. Collaborating closely with internal teams, this role plays a key part in driving customer success and supporting the continued growth.
The day to day will include:
- Manage and Grow Customer Accounts: Act as the primary contact for a portfolio of mid-tier customers, ensuring strong relationships, understanding their needs, and identifying opportunities to increase annual spend through upselling and cross-selling.
- Drive Revenue Growth: Contribute to achieving sales targets by proactively engaging with existing customers, identifying gaps in their training needs, and securing renewals and additional purchases.
- Support Customer Retention and Subscription Transition: Work with non-renewable customers to understand barriers to renewal and provide tailored solutions to transition them to a subscription model, improving long-term retention.
- Handle Inbound Sales Opportunities: Respond to and qualify incoming business inquiries, guiding potential customers through the sales process to secure new revenue opportunities.
- Collaborate with Internal Teams: Work closely with marketing, product, and customer support teams to ensure customers receive the best possible experience, leveraging insights to drive engagement and revenue growth.
- Monitor Account Performance & Reporting: Track customer usage, engagement, and spending trends, providing regular updates and insights to inform sales strategy and customer success initiatives.
Key Responsibilities:
The role includes but is not limited to the following responsibilities:
Manage and Grow Customer Accounts
- Act as the main point of contact for a portfolio of mid-tier customers, developing strong relationships and understanding their business needs.
- Identify opportunities for upselling and cross-selling additional training solutions to increase customer spend.
- Conduct regular check-ins and account reviews to ensure customers are receiving value from their subscription and services.
Drive Revenue Growth
- Meet and exceed individual sales targets by proactively identifying revenue-generating opportunities within existing accounts.
- Develop tailored proposals and pricing strategies to encourage customers to expand their training investments.
- Work with the finance team to monitor billing, payment status, and ensure smooth transaction processes for customers.
Support Customer Retention and Subscription Transition
- Engage with customers at risk of churn to understand their challenges and provide solutions that align with their needs.
- Educate customers on the benefits of subscription-based training models, helping them transition from one-off purchases to recurring agreements.
- Track renewal dates and proactively initiate discussions to secure contract extensions and prevent lapses in service.
Handle Inbound Sales Opportunities
- Qualify and respond to inbound leads, understanding their needs and matching them with the right training solutions.
- Provide product demonstrations and guidance to potential customers, helping them make informed purchasing decisions.
- Work with marketing to ensure inbound leads are nurtured effectively and converted into long-term customers.
Collaborate with Internal Teams
- Work closely with customer success teams to ensure a smooth onboarding process and ongoing support for customers.
- Provide feedback to the product team based on customer insights, helping to shape future offerings.
- Align with marketing on promotional campaigns and customer engagement initiatives to drive account growth.
Monitor Account Performance & Reporting
- Track customer engagement, course usage, and purchase history to identify trends and opportunities for expansion.
- Maintain accurate records in the CRM system, ensuring all interactions and sales activities are documented.
- Generate and analyse reports to measure account performance and share insights with senior sales leadership.
Contribute to Market and Competitive Insights
- Gather customer feedback to identify common challenges and areas for service improvement.
- Share insights with the wider team to support strategy development and continuous business growth.
What we need from you
- Some experience in sales or account management
- Motivated to hit targets and eager to learn
- Ideally some experience with CRM systems
- Strong communication and relationship-building skills
- Customer-focused with a proactive approach
- Interested in developing negotiation skill
- Able to spot opportunities and recommend a solution
- Organised and able to manage multiple accounts.
- Collaborative and confident communicator, able to engage with relevant stakeholders
- Self-motivated, results-driven, and adaptable to a fast-paced environment.
If you are interested in this role, please apply ASAP or contact Emma Sayles at POST- for more details. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.
