Service Asset & Configuration Manager

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Service Asset & Configuration Manager.

Be part of the movement – and play your part.

About the role

As the Service Asset & Configuration Manager, you will be primarily responsible for implementing and managing the SACM process, ensuring alignment with ITIL framework. Working 9-5 Monday to Friday, you will provide insights and recommendations based on data analysis to support strategic decision-making and resource optimization.

Define your own and our collective future by working with the latest tools and technology.

You will be responsible for:

• Maintain an accurate and up-to-date Configuration Management Database (CMDB) with detailed information on all IT assets and configuration items.
• Develop and enforce policies and procedures for effective asset lifecycle management, including acquisition, deployment, maintenance, and retirement.
• Oversee the procurement, deployment, and tracking of software licenses, ensuring compliance with vendor agreements and legal requirements.
• Monitor software usage and license consumption, optimizing license allocation to prevent over- or under-utilization.
• Conduct regular audits of software licenses to ensure accuracy and compliance, addressing any discrepancies as needed.
• Generate and deliver detailed reports on asset and configuration item status, license usage, and compliance to higher management.
• Collaborate with other process owners and stakeholders to align asset and configuration management activities with overall business objectives.
• Maintain the Service Catalogue and provide regular reporting and suggestions for improvement.
• Continuously evaluate and improve SACM processes, leveraging industry best practices and emerging technologies.
• Work closely with the Support & Operations team to identify areas for process optimization and implement changes to enhance efficiency and effectiveness.
• Provide training and guidance to team members and other stakeholders on SACM policies, procedures, and best practices.

About you

We are seeking a highly skilled Service Asset and Configuration Management Specialist to join our Service Management Office. The ideal candidate will hold a bachelor’s degree in information technology, Computer Science, or a related field and possess proven experience in service asset and configuration management, preferably within an ITIL framework. Strong knowledge of IT asset management, configuration management, and software license management principles are essential, along with proficiency in Configuration Management Database (CMDB) tools and asset management software. The candidate must have excellent analytical skills, capable of generating meaningful reports and insights from complex data sets. Exceptional communication and interpersonal skills are required to collaborate effectively with diverse teams and stakeholders. The role demands a detail-oriented individual with strong organizational and problem-solving abilities. An ITIL Foundation certification or higher is highly desirable for this specialist position.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Thrive, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.