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WE ARE NOW HIRING: Operations Manager
About Us
Imperial Heating Services Ltd are a leading provider of Commercial Heating solutions, specialising in installation and the maintenance of heating, gas and mechanical systems for businesses across London, Greater London and the surrounding areas. We have a strong commitment to excellence and a reputation for delivering nothing short of quality. We are expanding are seeking an experienced and dedicated Operations Manager to join our team and drive our operations to new heights.
The Role
As the Operations Manager at Imperial Heating Services Ltd, you will play a crucial role in overseeing the day-to-day operations of our Commercial Heating Services in London and the Greater London regions. You will be responsible for optimizing processes, ensuring efficient resource allocation and leading a dedicated team of professionals to deliver high-quality heating solutions to our clients.
Your Key Responsibilities
Team Leadership
- To lead and motivate a team of technicians, project managers and support staff on site and within the office.
- To set clear performance expectations, provide coaching and conduct regular performance evaluations.
- To promote a positive and collaborative work environment.
- Continuous liaising with supervisors to maintain a clear understanding of site progress, labour levels/problems, main plant orders and planning for future labour on site.
Operations Oversight
- To manage all aspects of project scheduling, resource allocation and workflow efficiency for our daily operations.
- To schedule staff and subcontractor labour efficiently.
- To organise plant and materials for each project.
- To monitor project process and ensure that timelines and budgets are met.
- To implement and refine operational processes to improve productivity and quality.
Client Relations
- Develop and maintain strong client relationships in London and Greater London by ensuring exceptional service delivery.
- To survey jobs, create estimates and provide our clients with quotes where required.
- To address client enquiries, concerns and requests promptly and professionally.
- Identify opportunities for upselling or cross-selling heating services.
Quality Assurance
- Enforce quality control standards and safety protocols to ensure compliance with industry regulations.
- Conduct regular inspections and audits to maintain high-quality service delivery.
- Drive continuous improvement initiatives within the operations department.
- Organise and oversee insurance to ensure compliance.
Resource Management
- Weekly meetings to run through office staff daily, weekly and monthly responsibilities.
- To lease with office staff and supervisors for weekend labours as well as subcontractors where applicable
- Relay labour to clients to confirm permits are in place for all works to ensue
- Manage inventory, equipment and material procurement to ensure efficient operations.
- Optimise resource allocation to meet project demands while controlling costs.
- Collaborate with HR for recruitment, training and development of operations personnel.
Financial Management
- Work closely with the finance team to create and manage department budgets for projects.
- Monitor financial performance and implement cost-saving measures where necessary.
- Contribute to the development of price strategies and proposals for new projects.
Reporting and Analysis
- Monthly meetings with MD, senior supervisors and accounts.
- Overseeing completion of job/engineer reports ready to be provided to our client.
- Report back to the Managing Director with current project performances and budgets.
- Present findings and recommendations to senior management.
Qualifications
- Proven experience in operations management within the commercial heating industry.
- Strong leadership skills and the ability to build and lead high-performing teams in a fast-paced environment.
- In-depth knowledge of mechanical systems, regulations and industry best practices.
- Excellent communication and interpersonal skills.
- Strong problem solving and decision-making abilities.
- Proficiency in project management software and Microsoft Office Suits.
- Knowledge of Tradify platform is favourable.
- A commitment to safety and quality.
- A full driving license is essential to the role.
- Experience with Excel, Word and Outlook
To apply for this role, please submit your resume and a covering letter detailing your relevant experience and qualifications.
