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Our client, a premier consultancy specialising in utility procurement, energy solutions and carbon compliance services, is seeking an outstanding Chief Client Officer (CCO) to join their team. In this pivotal leadership role, the CCO will oversee and enhance service delivery across teams, products, and the client journey to deliver outstanding value. Reporting directly to the CEO, the CCO will shape and execute the client relations strategy, fostering customer satisfaction and brand loyalty to drive sustainable growth and a strong commercial model. This is a unique opportunity to lead a client-first approach and make a lasting impact on the organisation’s success - Apply today!
Responsibilities
- Drive revenue growth through strategic client management and cross-selling initiatives.
- Collaborate with finance and sales teams to achieve portfolio profitability targets.
- Analyse performance data to uncover growth opportunities.
- Build lasting relationships with key clients, serving as a trusted advisor.
- Develop programs to boost client engagement and retention.
- Implement systems to gather and act on client feedback effectively
Experience
- Minimum 5 years in a senior role with in-depth energy market expertise.
- Proven success in client management and enhancing customer experience.
- Strong track record of driving business growth through strategic initiatives.
- Experience optimising client journeys to boost retention, product adoption, and value.
- Skilled in implementing and utilising NPS or similar metrics to measure client satisfaction and loyalty
Ref: 14962
Role: Chief Client Officer - Energy essential
Location: North UK or Scotland
Salary: £100,000 + Excellent benefits - DOE
