Ticketing Assistant

Company: DF Concerts & Events

Department: Ticketing

Location: Glasgow, UK

Reports to: Event Ticketing Manager

Working hours: 40hrs, Mon to Fri. Core hours 10am to 6pm (flexibility to cover key on-sales from 9am to 5pm as and when required)

Job type: Permanent

Role Description

The main purpose of this job is to provide administration support to the ticketing department and to support Event Ticketing Managers in the coordination of the on-sale of concerts, managing ticket allocations and collating ticket sale figures.

What it’s like to work in the Team

The team thrive in working in a fast-paced environment where no 2 hours are the same. We're always up for a challenge and easily adapt from working a small-scale gig one minute to a massive stadium show the next, with a multiple date arena tour thrown in for fun. We love being out and about onsite meeting our customers and seeing our hard work and dedication pay off. The team listen and learn but aren't afraid to challenge others. We have a passion for music, gigs and technology. We spend a lot of time working with numbers, learning systems, juggling priorities, problem solving and playing with seating plans, but we do it with a bucketful of laughs and the most eclectic playlists. The job can be busy and the pressure can be on but we've always got each other’s backs.

Who you are

Competencies / Skills / Knowledge / Experience

• Educated to minimum of HND level with a Higher level Maths being essential.
• Proven experience in delivering tasks that require accuracy and attention to detail.
• Demonstrable experience delivering multiple tasks to tight deadlines.
• Previous experience in ticketing or customer service would be desirable.
• Strong Microsoft and IT skills desirable.
• Good knowledge of Excel spreadsheet creation and management.
• Experience of Ticketmaster ticketing systems preferred.
• Ability to learn other complex ticketing systems.
• Good written & verbal communication skills.
• Confident in dealing with the general public face to face, dealing with escalated complaints and ability to make quick decisions on behalf of the company.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• You have a passion for music, taking great pride in playing your part in delivering first class, life affirming events to fans of all ages, backgrounds, and genres.
• You are by nature consistently conscientious, extremely accurate with an eye for detail.
• You are discreet, maintaining confidentiality & professionalism at all times.
• You are trusted, dynamic, pro-active, confident, self-directed, thrive when empowered and always a few steps ahead.
• You are a natural collaborator, working cross functionally and at all levels, internally and externally.
• You have a pro-active nature and have the ability to use self-initiative as well as work within a team. You can also lead a team when required.
• You are by nature organised, supportive and helpful.
• You are exceptionally discreet and tactful.
• Your communication skills are influential, strong, and effective.
• You think creatively.
• You have strength of character with a calm and diplomatic approach always mindful of the end goal.
• You have a flexible "can do" approach to working to ensure the job gets completed.
• You are courteous and respectful and believe strongly in creating a healthy, equal, working environment.

What the role includes

Day to Day Concerts

• Check ticket availability across all ticket agents and venues. Take proactive action to move ticket inventory to maximise sales potential.
• Work with Event Ticketing Managers to co-ordinate the on-sale of concerts and events by the company. Providing accurate on-sale information to ticket agents and venues.
• Liaise with appointed ticket agents and outlets where required.
• Take responsibility for ticketing of King Tuts Wah Wah Hut events and become subject matter expert on Ticketweb setup and operation.

Administration

• To provide administration support in the collating and distribution of weekly ticket figures. Collating figures from ticket agents and venues and circulating these internally and externally.
• Process industry ticket buys from record labels and key contacts.
• Print and distribute tickets for local bands.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

DF Concerts and Events is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. DF Concerts & Events bring the best live music and life affirming experiences to music fans across Scotland, year after year through a range of large outdoor festivals, stadium shows and indoor concerts. DF Concerts works with the biggest names in music as well as championing the career progression of emerging acts by operating, "quite possibly the finest small venue in the world", King Tut’s Wah Wah Hut - supporting the vibrant music scene from grassroots level, up.

APPLICATION DEADLINE: Sunday 15th September 2024. We reserve the right to close applications at anytime so encourage early application.

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