Customer Service Advisor

Posted 2 days ago, valid for a month

Inverkeithing, Fife KY11 1HP, Scotland

£13.52 per hour

Full Time

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Sonic Summary

The position is for an Inbound Customer Service Representative (Credit Cards) on a 6-month contract located in Rosyth with a hybrid work model after training.
The role involves handling inbound customer calls and providing support for credit card inquiries, requiring excellent communication skills.
The salary for this position is £13.52 per hour, with a work schedule of 37 hours per week, including weekends.
Previous customer service experience is preferred but not essential, and candidates should possess strong problem-solving abilities and basic computer skills.
Interested applicants should submit their CV and cover letter as the start date is ASAP.

Job Advertisement: Inbound Customer Service Representative (Credit Cards)

Position: Inbound Customer Service Representative (Credit Cards)Contract: 6-Month ContractLocation: Rosyth (Hybrid after training)Hours: 37 hours per week, between 8 AM - 8 PM, Monday - SundaySalary: £13.52 per hourStart Date: ASAPBenefits: Free on-site parking

About the Role:

We are seeking a dedicated and customer-focused Inbound Customer Service Representative to join our team in Rosyth on a 6-month contract. In this role, you will be the first point of contact for our customers, providing exceptional service and support regarding their credit card inquiries.

Key Responsibilities:

Handle inbound customer calls and resolve credit card-related queries.
Provide accurate information and assistance in a friendly and professional manner.
Maintain up-to-date knowledge of our credit card products and services.
Document customer interactions and update account information as needed.
Collaborate with team members to ensure customer satisfaction.

Requirements:

Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work flexible hours, including weekends.
Previous customer service experience is preferred but not essential.
Basic computer skills and the ability to learn new systems quickly.

What We Offer:

Competitive hourly rate of £13.52.
Hybrid working model after training.
Free on-site parking.
Supportive and dynamic team environment.
Opportunities for growth and development.

How to Apply:

If you are passionate about providing excellent customer service and are ready to start immediately, we would love to hear from you! Please submit your CV and a cover letter outlining your suitability for the role.

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