Customer Service Advisor

Posted 4 days ago, valid for 17 days

Inverkeithing, Fife KY11 1HP, Scotland

£13.52 per hour

Full Time

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Join Our Dynamic Team as an Inbound Customer Service Representative (Credit Cards)!Position: Inbound Customer Service Representative (Credit Cards)Contract: 6-Month ContractLocation: Rosyth (Hybrid after training)Hours: 37 hours per week, between 8 AM - 8 PM, Monday - SundaySalary: £13.52 per hourStart Date: ASAPBenefits: Free on-site parking

About the Role:Are you ready to be the friendly voice that makes a difference? We're on the lookout for enthusiastic and customer-centric individuals to join our vibrant team in Rosyth on a 6-month contract. As an Inbound Customer Service Representative, you'll be the first point of contact for our valued customers, delivering top-notch service and support for their credit card inquiries.Key Responsibilities:* Engage with Customers: Handle inbound calls and resolve credit card-related queries with a smile.* Provide Expert Assistance: Offer accurate information and friendly support.* Stay Informed: Keep up-to-date with our credit card products and services.* Document Interactions: Record customer interactions and update account information.* Collaborate: Work with team members to ensure customer satisfaction.Requirements:* Communication Skills: Excellent verbal and interpersonal abilities.* Problem-Solving: Strong attention to detail and problem-solving skills.* Flexibility: Ability to work flexible hours, including weekends.* Experience: Previous customer service experience is a plus, but not essential.* Tech-Savvy: Basic computer skills and a quick learner.What We Offer:* Competitive Pay: Earn £13.52 per hour.* Work-Life Balance: Enjoy a hybrid working model after training.* Convenience: Free on-site parking.* Supportive Environment: Join a dynamic and supportive team.* Growth Opportunities: Opportunities for personal and professional development.How to Apply:If you're passionate about delivering exceptional customer service and ready to start immediately, we want to hear from you!

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